Terms of Service | Hillduck

1. The service

I build and configure a lead response system for your business. Once it is running, every genuine enquiry through your website form receives a reply by email and text message within sixty seconds, the person responsible for new business is notified with the details the lead provided, and both the time of arrival and the time of response are recorded. Submissions that are not enquiries, such as job applications, sales pitches and spam, are recognised and receive no reply. A summary of those response times is provided each month. The build ordinarily takes about two days.

2. Your responsibilities

You will provide access to your form and your email account, a texting number held in your business's name, and the name and contact details of the person to whom leads are directed. You confirm that you are entitled to send an email and a text message to a person who submits your own form. The texting service is held in your name and billed to you directly, with no markup by me. The rest of the system runs on my accounts while you use the service, and if you stop, it is moved to accounts in your name.

3. Fees

Fees are agreed in writing before any work begins. No amount is payable that was not agreed in advance.

4. Acceptance

The completed system is tested against your own form, with you present, before any payment falls due. That test covers the email reply within sixty seconds, the notification and the recorded times. If it does not do those things, no payment is due. Text messages start once the phone carriers approve your number, which can take days or weeks after the test, and are confirmed with one further test lead when they do.

5. What is not promised

I am responsible for the speed of the first response and I stand behind it. I do not warrant any particular level of enquiries, sales or revenue, all of which depend on your pricing, your offer and the people making the calls. The system relies on services run by others, including your form, your email provider and your text messaging provider, and I am not responsible for an interruption caused by one of them.

6. Liability

My total liability in connection with this service is limited to the fees you have paid in the twelve months before a claim is made. I am not liable for indirect or consequential loss, including lost profit or lost business.

7. Ending the arrangement

Either of us may end an ongoing support arrangement at any time by written notice. The system stays in your accounts and keeps running, and nothing further is payable.

8. Changes to these terms

These terms may be revised. The version that applies is the one published on this page when the work is agreed.

9. Contact

Questions about these terms should be sent to razvan@hillduck.com.